Shipping policy
.shp-policy{
--shp-paper:#F3ECDD;
--shp-paper-deep:#EAE0C9;
--shp-ink:#221B14;
--shp-postal-blue:#1F3A5F;
--shp-stamp-red:#B5432D;
--shp-saffron:#D68A2E;
--shp-line:#C9BB9C;
--shp-white:#FFFDF8;
box-sizing:border-box;
background:
radial-gradient(circle at 8% 12%, rgba(214,138,46,0.08), transparent 40%),
radial-gradient(circle at 92% 88%, rgba(31,58,95,0.08), transparent 45%),
var(--shp-paper);
color:var(--shp-ink);
font-family:-apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
-webkit-font-smoothing:antialiased;
padding:64px 28px 90px;
}
.shp-policy *{ box-sizing:border-box; }
.shp-policy .shp-wrap{
max-width:900px;
margin:0 auto;
}
/* ---- Header / stamp block ---- */
.shp-policy .shp-header{
position:relative;
padding-bottom:38px;
margin-bottom:56px;
border-bottom:2px dashed var(--shp-line);
}
.shp-policy .shp-eyebrow{
display:flex;
align-items:center;
gap:10px;
font-family:'Courier New', Consolas, monospace;
font-size:12px;
letter-spacing:0.18em;
text-transform:uppercase;
color:var(--shp-postal-blue);
margin-bottom:18px;
}
.shp-policy .shp-eyebrow::before{
content:"";
width:22px;
height:1.5px;
background:var(--shp-postal-blue);
display:inline-block;
}
.shp-policy h1{
font-family:Georgia, 'Times New Roman', serif;
font-weight:600;
font-size:clamp(38px, 6vw, 58px);
line-height:1.02;
margin:0 0 16px;
color:var(--shp-ink);
letter-spacing:-0.01em;
}
.shp-policy .shp-sub{
font-size:16px;
color:#5B5142;
max-width:480px;
margin:0;
line-height:1.55;
}
.shp-policy .shp-stamp{
position:absolute;
top:0;
right:0;
width:104px;
height:104px;
border:3px solid var(--shp-stamp-red);
border-radius:50%;
display:flex;
align-items:center;
justify-content:center;
transform:rotate(9deg);
background:rgba(181,67,45,0.03);
}
.shp-policy .shp-stamp::before{
content:"";
position:absolute;
inset:8px;
border:1.5px dashed var(--shp-stamp-red);
border-radius:50%;
}
.shp-policy .shp-stamp-text{
font-family:'Courier New', Consolas, monospace;
font-size:10.5px;
font-weight:500;
letter-spacing:0.06em;
color:var(--shp-stamp-red);
text-align:center;
line-height:1.5;
text-transform:uppercase;
}
/* ---- Route / signature element ---- */
.shp-policy .shp-route{
display:flex;
align-items:center;
gap:14px;
margin-bottom:64px;
padding:22px 26px;
background:var(--shp-white);
border:1px solid var(--shp-line);
border-radius:14px;
}
.shp-policy .shp-route-node{
display:flex;
flex-direction:column;
align-items:center;
gap:8px;
flex-shrink:0;
}
.shp-policy .shp-route-icon{
width:40px;
height:40px;
border-radius:50%;
display:flex;
align-items:center;
justify-content:center;
background:var(--shp-postal-blue);
color:var(--shp-white);
}
.shp-policy .shp-route-icon.end{ background:var(--shp-saffron); }
.shp-policy .shp-route-label{
font-family:'Courier New', Consolas, monospace;
font-size:10px;
letter-spacing:0.08em;
text-transform:uppercase;
color:#6b6152;
}
.shp-policy .shp-route-line{
flex:1;
position:relative;
height:2px;
background-image:linear-gradient(to right, var(--shp-line) 50%, transparent 50%);
background-size:10px 2px;
min-width:40px;
}
.shp-policy .shp-route-line svg{
position:absolute;
top:50%;
left:0;
transform:translateY(-50%);
animation:shp-travel 3.2s linear infinite;
}
@keyframes shp-travel{
0%{ left:0%; opacity:0; }
8%{ opacity:1; }
92%{ opacity:1; }
100%{ left:calc(100% - 22px); opacity:0; }
}
.shp-policy .shp-route-border{
border:1.5px dashed var(--shp-saffron);
border-radius:8px;
padding:6px 12px;
font-family:'Courier New', Consolas, monospace;
font-size:10.5px;
letter-spacing:0.06em;
text-transform:uppercase;
color:var(--shp-saffron);
white-space:nowrap;
}
/* ---- Q&A cards ---- */
.shp-policy .shp-entries{
display:flex;
flex-direction:column;
gap:26px;
}
.shp-policy .shp-entry{
background:var(--shp-white);
border:1px solid var(--shp-line);
border-radius:16px;
padding:36px 38px;
position:relative;
overflow:hidden;
transition:transform 0.25s ease, box-shadow 0.25s ease;
}
.shp-policy .shp-entry::before{
content:"";
position:absolute;
left:0;
top:0;
bottom:0;
width:5px;
background:var(--shp-postal-blue);
}
.shp-policy .shp-entry:nth-child(even)::before{
background:var(--shp-saffron);
}
.shp-policy .shp-entry:hover{
transform:translateY(-3px);
box-shadow:0 18px 40px -22px rgba(34,27,20,0.35);
}
.shp-policy .shp-q-row{
display:flex;
align-items:flex-start;
gap:16px;
margin-bottom:16px;
}
.shp-policy .shp-q-icon{
flex-shrink:0;
width:34px;
height:34px;
border-radius:9px;
display:flex;
align-items:center;
justify-content:center;
background:var(--shp-paper-deep);
color:var(--shp-postal-blue);
}
.shp-policy .shp-entry:nth-child(even) .shp-q-icon{ color:var(--shp-saffron); }
.shp-policy .shp-q{
font-family:Georgia, 'Times New Roman', serif;
font-weight:600;
font-size:23px;
line-height:1.3;
color:var(--shp-ink);
padding-top:3px;
margin:0;
}
.shp-policy .shp-a{
font-size:16px;
line-height:1.75;
color:#4A4234;
padding-left:50px;
max-width:560px;
margin:0;
}
/* ---- Status breakdown list (used inside an answer) ---- */
.shp-policy .shp-status-list{
list-style:none;
margin:14px 0 0;
padding:0;
display:flex;
flex-direction:column;
gap:9px;
}
.shp-policy .shp-status-list li{
display:flex;
align-items:baseline;
gap:10px;
}
.shp-policy .shp-status-list .shp-status-dot{
flex-shrink:0;
width:7px;
height:7px;
border-radius:50%;
background:var(--shp-saffron);
margin-top:8px;
}
.shp-policy .shp-status-list strong{
color:var(--shp-ink);
font-weight:600;
}
/* ---- Track-details chips (used inside an answer) ---- */
.shp-policy .shp-track-chips{
margin-top:18px;
display:flex;
flex-wrap:wrap;
gap:14px;
}
.shp-policy .shp-track-chip{
flex:1 1 150px;
display:flex;
flex-direction:column;
gap:10px;
padding:16px 16px 15px;
background:linear-gradient(160deg, var(--shp-white), var(--shp-paper-deep));
border:1px solid var(--shp-line);
border-radius:12px;
position:relative;
overflow:hidden;
}
.shp-policy .shp-track-chip::after{
content:"";
position:absolute;
top:-18px;
right:-18px;
width:56px;
height:56px;
border-radius:50%;
background:rgba(214,138,46,0.10);
}
.shp-policy .shp-track-chip.required::after{
background:rgba(181,67,45,0.10);
}
.shp-policy .shp-track-chip-icon{
width:32px;
height:32px;
border-radius:9px;
display:flex;
align-items:center;
justify-content:center;
background:var(--shp-postal-blue);
color:var(--shp-white);
position:relative;
z-index:1;
}
.shp-policy .shp-track-chip.required .shp-track-chip-icon{
background:var(--shp-stamp-red);
}
.shp-policy .shp-track-chip-label{
font-family:'Courier New', Consolas, monospace;
font-size:10px;
letter-spacing:0.08em;
text-transform:uppercase;
color:#8a806e;
position:relative;
z-index:1;
}
.shp-policy .shp-track-chip-name{
font-family:Georgia, 'Times New Roman', serif;
font-size:16.5px;
font-weight:600;
color:var(--shp-ink);
position:relative;
z-index:1;
}
.shp-policy .shp-track-chip-tag{
align-self:flex-start;
font-family:'Courier New', Consolas, monospace;
font-size:9.5px;
letter-spacing:0.05em;
text-transform:uppercase;
padding:2.5px 8px;
border-radius:20px;
background:rgba(31,58,95,0.08);
color:var(--shp-postal-blue);
position:relative;
z-index:1;
}
.shp-policy .shp-track-chip.required .shp-track-chip-tag{
background:rgba(181,67,45,0.10);
color:var(--shp-stamp-red);
}
.shp-policy .shp-track-note{
margin-top:14px;
display:flex;
align-items:center;
gap:8px;
font-family:'Courier New', Consolas, monospace;
font-size:11.5px;
letter-spacing:0.03em;
color:#6b6152;
}
.shp-policy .shp-track-note::before{
content:"";
width:7px;
height:7px;
border-radius:50%;
background:var(--shp-stamp-red);
flex-shrink:0;
}
.shp-policy .shp-a em{
font-style:normal;
color:var(--shp-ink);
font-weight:600;
}
@media (max-width: 600px){
.shp-policy .shp-status-list{ margin-top:10px; }
.shp-policy .shp-track-form{ max-width:100%; padding:16px; }
}
/* ---- Footer note ---- */
.shp-policy .shp-footnote{
margin-top:52px;
display:flex;
align-items:center;
gap:12px;
font-family:'Courier New', Consolas, monospace;
font-size:11.5px;
letter-spacing:0.04em;
color:#8a806e;
}
.shp-policy .shp-footnote::before{
content:"";
width:8px;
height:8px;
border-radius:50%;
background:var(--shp-saffron);
flex-shrink:0;
}
/* ---- Mobile ---- */
@media (max-width: 600px){
.shp-policy{ padding:36px 16px 60px; }
.shp-policy .shp-header{
padding-right:76px;
padding-bottom:28px;
margin-bottom:36px;
}
.shp-policy .shp-stamp{
width:64px;
height:64px;
top:0;
}
.shp-policy .shp-stamp-text{ font-size:7px; line-height:1.4; }
.shp-policy .shp-eyebrow{ font-size:10.5px; margin-bottom:12px; }
.shp-policy h1{ font-size:clamp(28px, 8vw, 38px); }
.shp-policy .shp-sub{ font-size:14.5px; max-width:100%; }
.shp-policy .shp-route{
flex-wrap:wrap;
justify-content:center;
gap:10px;
padding:18px 16px;
margin-bottom:36px;
}
.shp-policy .shp-route-line{ min-width:28px; }
.shp-policy .shp-route-border{ order:3; width:100%; text-align:center; margin-top:4px; }
.shp-policy .shp-route-label{ font-size:9px; }
.shp-policy .shp-route-icon{ width:34px; height:34px; }
.shp-policy .shp-entries{ gap:16px; }
.shp-policy .shp-entry{ padding:22px 18px; border-radius:14px; }
.shp-policy .shp-q{ font-size:19px; }
.shp-policy .shp-q-row{ gap:12px; margin-bottom:12px; }
.shp-policy .shp-q-icon{ width:30px; height:30px; }
.shp-policy .shp-a{ padding-left:0; margin-top:2px; font-size:15px; max-width:100%; }
.shp-policy .shp-footnote{ margin-top:36px; font-size:10.5px; }
}
@media (max-width: 360px){
.shp-policy .shp-header{ padding-right:0; }
.shp-policy .shp-stamp{ display:none; }
}
@media (prefers-reduced-motion: reduce){
.shp-policy .shp-route-line svg{ animation:none; left:45%; opacity:1; }
}
Est.
Shipping
Policy
Shipping
Policy
Order & Delivery
Shipping Policy
Everything you need to know about where we deliver and how long it takes to get to you.
Our Warehouse
India only
Your Doorstep
Do you ship outside the India?
Unfortunately, for the time being our services are restricted to India only.
My order hasn't shipped yet. What can I do?
Don't worry! Most orders ship within 1–2 business days before delivery. If yours hasn't, just contact our helpful Customer Support team.
Can I check contents before accepting the delivery?
While opening before delivery isn't possible, you can accept it and reach out to us later if you have any concerns.
How fast can I get my order?
Check the Track My Order page for your specific location! Orders will arrive by that date.
My order is stuck at the delivery hub. Why isn't it out yet?
Relax, the courier is responsible for timely delivery. You'll get an SMS once it's on the way!
I can't track my order even though it's shipped. Why not?
Tracking may not work at some times. Just check again after some time.
I had a bad experience with the delivery person. Can I complain?
Absolutely! We are a customer-centric organization and work with like-minded courier partners. Contact our Customer Support with details, and we'll work with the courier to resolve it.
What do the different order statuses in "My Orders" mean?
We've made it clear! Here's a breakdown:
- Approved — order confirmed by the seller.
- Ready to Ship — packed and ready for pickup.
- Dispatched — picked up by the courier and moving to a logistics facility.
- Shipped — on its way to you!
- Out for delivery — almost there! Delivery person will arrive by 9 pm.
- Delivered — you've got it!
How will I get my order?
All orders arrive straight to your doorstep via reliable couriers.
What if I miss the first delivery attempt?
No problem! Couriers will try again the next working day, with two more attempts following.
When will I get my order after it's "Out for Delivery"?
Expect it anytime during the day, latest by 9 pm.
Why did I get a new delivery date on the original delivery day?
This happens due to unexpected courier issues. We'll update you via SMS/email.
Can I combine orders from different sellers for delivery?
No. As sellers are in different locations and timelines vary, it isn't feasible to combine orders for delivery.
How do I track my order details?
View them on the "Track Order" page. Kindly have the following details on hand so we can provide you an immediate response:
Order ID
e.g. #123456789
Required
Mobile No.
10-digit number
Or email
Email ID
you@example.com
Or mobile
Either Mobile No. OR Email address is required, along with the Order ID.
My order status says delivered, but I haven't received it. What do I do?
Check with neighbours, friends, or house owners who might have received it. If not, contact us for help.
I found the package open or tampered. What do I do?
You should reject it at the door.
Can I collect my order from the warehouse?
No, for security reasons orders are delivered only to the provided address.
Why does the estimated delivery time vary for each seller?
This depends on the product type, seller's location, delivery partners, and more.
For any further questions about your order, feel free to reach out to our support team.