Return and Refund policy

Est.
Return &
Refund
Order & Delivery

Return and Refund policy

Tap a tab below to see the details.

Return Policy

Naaptol accepts return as per the following policy:

  1. Only defective/damaged products will be accepted for returns/refunds/replacement.
  2. User need to raise an alert with us within 02 (two) days from the date of delivery for being eligible for the return/replacement.
  3. The product is not damaged while in the possession of user.
  4. The product is not different from the product that was shipped to the user.
  5. the product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and accessories)
  6. Only those products will be eligible for return policies which complaint will be registered within warranty period of the product..
  7. Naaptol retains the right to examine whether the product returned is defective/damaged and based on the verification Naaptol will either reship/replace the product to the User.
  8. In case product is defective or damaged, then the Naaptol team shall cause the seller to replace and reship the product to the same shipping address of the User, subject to the availability of the stock of the product.
  9. In case the returned product is not defective/damaged, then the User will be informed about the same and the same product will be reshipped to the shipping address of the order..
  10. If the product is unavailable in stock, then a request for the refund will be initiated and the same shall be informed to the User through registered email, sms or whatsapp.
  11. In case of product which is specified as "non-returnable" in the product specification cannot be returned.
  12. In cases of buyers remorse such as incorrect color of product order or incorrect model or jncorrect propduct ordered, product may not be eligible for return.
  13. Products may be replaceable subject to, only if the same seller has the exact same item in stock.
  14. Return process is further explained under the tab Return Process under Return, Replacement & Refund

Refund Policy

  1. Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible, will be eligible for refund.
  2. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Naaptol may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Naaptol will refund the charged amount to the customer (only for which the payment has already been received).
  3. E-Voucher Refunds:
    • For faster and convenient resolution the Company offers to refund to customers by way of electronic vouchers which can be utilised for any subsequent purchase of the product with Naaptol.
    • Such issued vouchers can also be encashed any time by the Customer on naaptol App or on the Naaptol website.

Online Refund

  1. In case the customer is not willing to accept the E-Voucher refunds the Company shall issue the refunds through Online Refund
  2. In case the payment mode of the refunded order is Online (credit card/net banking) the amount will be refunded to the customer's card , bank account, UPI account from which amount was paid.
  3. Refund will be done within 02 working days from the date of request of refund.
  4. For online refund the transaction might take 3-5 working days to reflect into your account.

Offline Refund

  1. In exceptional cases where the payment mode of the refunded order is offline payments (COD/cheque/DD/any other offline payment mode) and denies to share Bank/UPI details, Naaptol offers them to refund by way of cheque/DD.
  2. The refund will be through either by cheque/demand draft or NEFT to the Bank account expressly specified by the user through online request Refund will be done within 02 working days from the date of request of refund.
  3. Refund Cheque/DD will be processed within 03 working days from the date of request of refund.
  4. Refund cheque will be sent to the billing address of the refunded order.
  5. For offline refund the transaction might take 3-5 to despatch and 2-3 working days to reflect into your account subject to the deposit of the instrument and the customers Bank's clearance timelines.

Partial Refund

In case of LPO Limited Warranty cases cases the company offers option to the customer to keep the product and in addition issues issues E-Voucher equivalent to 50% of the product price which can be utilised against future purchases at Naaptol. This is solely at the option of the Customer otherwise replacement and refund under terms of Limited Warranty is available.

Shipping Cost Refund

In case of unavailability of the Couriers for reverse pick up from customers pincode, the customer can arrange to return the product by any available courier which can be reimbursed by the company directly to the customers

For any further questions about your return or refund, feel free to reach out to our support team.