We understand that sometimes things don't go as planned. That's why we're dedicated to treating you fairly and resolving any concerns you might have about the products or services you received from Naaptol.

Confused about what qualifies as a grievance? It's simply any issue related to your Naaptol experience that you need help resolving. We're here to listen and work towards a solution.

Need to reach out? We've made it simple! Just click on the "Contact Us" or "Help Centre" tab on this page. Both options lead you to the same place where you can easily submit your query or complaint.

For cases requiring further attention, you can escalate your concern to our dedicated Grievance Officer specially appointed to address your grievances as per applicable laws.

We value our customers and strive to resolve any concerns you may have as quickly and effectively as possible. Here's what happens when you submit a grievance:

• Acknowledgment: Within 48 hours, you'll receive an email, phone call, or SMS confirming we've received your grievance.
• Resolution: Our dedicated Consumer Care and Grievance Officer teams will work hard to resolve your issue within the timeframe prescribed by applicable laws.
• Closing: Your grievance will be considered closed when:
  • We communicate a solution you're satisfied with.
  • We reach a mutually agreeable outcome.

For more details on our grievance redressal process, please visit our Terms of Use page.